Privacy Policy

Accounts and sign-in

We store your account email, name, sign-in session, and the information needed to keep your credit balance, orders, subscriptions, and video history. If you sign in with Google, Google provides the account details needed for that sign-in. We use your email for account and service messages, including a welcome email when you create an account.

Photos and generated videos

You need to be signed in to generate. When you start a generation, the two photos you selected are uploaded to private Cloudflare R2 storage, and our video-generation provider, KIE, gets temporary access to them so it can process your request. The generated video is stored in private R2 storage and is available only through your signed-in account.

Please upload only photos you are allowed to use and for which the people shown have given the necessary permission. We do not publish your uploaded photos or generated video as a public gallery. The two photos are deleted once the generation request finishes, whether it succeeded or failed. Photos uploaded for a generation that never started are deleted within 7 days. Generated videos are retained in your private account; they are not automatically deleted. For a data access or deletion request, email support@hotellobby-ai.com.

Payments and credits

Stripe hosts checkout and processes payment details. We store order, subscription, payment status, and credit-ledger records so we can grant credits, handle renewals, and resolve payment problems. We do not store your full card number.

Email

We send transactional messages such as sign-up verification codes, password resets, and the welcome email through our email service. We do not send promotional email.

Analytics

We use Google Analytics to count page visits and Microsoft Clarity to record how pages are used (clicks, scrolling, page views) so we can improve the site. Both set their own cookies. Clarity masks what you type and the photo and video areas of the generator. You can block or delete these cookies in your browser settings, or use a browser extension that blocks analytics. Cloudflare processes request metadata to deliver and protect the site, and Cloudflare Turnstile checks the sign-up and password-reset forms for automated abuse.

Contact

Questions about this policy or your data: support@hotellobby-ai.com.