Refund Policy
When Hotel Lobby AI refunds a subscription or credit pack, and how to ask for one.
Last updated: 2026-10-01
Refund window
You can request a refund within 10 days of purchase.
Eligibility
No credits from the purchase have been used. For a subscription, that means none of the current period's credits; for a credit pack, the full pack balance is still intact. Credits returned automatically after a failed generation do not count as used.
How to ask
Email support@hotellobby-ai.com from your account address, or include that address and the reason for the refund.
Processing
We review requests within 5 business days. Approved refunds go back to the original payment method through Stripe. Canceling a subscription stops future renewals; it does not by itself refund the current period.
Contact
Billing questions: support@hotellobby-ai.com.